Privacy Policy

I. Introduction

A. Overview of the company:

Plantworks is committed to providing high-quality services and products to our customers. We are a leading supplier of botanical ingredients, botanical extracts, and food ingredients to major global brands in the Pharmaceutical, Nutraceutical, Cosmeceutical and food sectors. We prioritize our customers' trust and privacy and believe in being transparent about our data protection practices.

B. Explanation of the Privacy Policy:

This Privacy Policy outlines how Plantworks collects, uses, and protects personal information from our customers and users of our website and services. By using our services, you agree to the terms of this policy.

C. Scope of the Policy:

This Privacy Policy applies to all personal information collected by Plantworks through our website and services. We collect personal information when you register for our services, submit inquiries, or make purchases. The policy also covers how we use and protect the personal information we collect.

D. Changes to the Policy:

Plantworks reserves the right to modify this Privacy Policy at any time. We will post any updates on our website with the effective date of the changes. By continuing to use our services after any changes, you accept and agree to the updated policy.

At Plantworks, we take your privacy seriously, and we strive to provide a secure and transparent user experience.

II. Information Collection and Use

A. Types of Information collected:

Plantworks may collect personal information such as name, email address, phone number, and payment information when you interact with our website or services. We may also collect non-personal information such as IP address, browser type, and device information.

B. Purpose of Collection:

We collect personal information for specific purposes, including providing our services, processing transactions, and communicating with you. We may also use personal information to improve our services and personalize your experience. Non-personal information is used to monitor and analyze website usage and improve our website and services.

C. Legal Basis for Processing:

Plantworks processes personal information on the basis of legal grounds such as consent, contract, and legitimate interests. We only collect and process personal information when it is necessary for the purposes outlined in this Privacy Policy.

D. Retention of Information:

At Plantworks, we value your privacy and are committed to being transparent about how we collect and use personal information.

III. Information Sharing and Disclosure

A. Sharing with Third-Parties:

Plantworks may share personal information with trusted third-party service providers who assist us in providing our services. These third-party providers include payment processors, shipping providers, and customer support services. We may also share personal information with business partners and affiliates to improve our services and provide relevant offers and promotions. We do not sell or rent personal information to third-parties.

B. Disclosure to Law Enforcement and Authorities:

In certain circumstances, Plantworks may be required to disclose personal information to law enforcement or other authorities as required by law, regulation, or court order.

C. Business Transfers:

In the event of a merger, acquisition, or sale of our assets, personal information may be transferred to the new entity. If this happens, we will notify affected users of the transfer and any changes to the Privacy Policy.

D. Aggregated or Anonymized Information:

Plantworks may use and disclose aggregated or anonymized information for business purposes, such as market analysis and trend monitoring. This information does not identify individual users. At Plantworks, we take the privacy and security of your personal information seriously. We strive to limit the sharing and disclosure of personal information to necessary and trusted third-party providers and authorities.

IV. User Choices and Control

A. Opting Out of Marketing Communications:

You may opt-out of receiving marketing communications from Plantworks at any time by following the instructions included in the communication. Even if you opt-out of marketing communications, we may still send you transactional and administrative messages related to your account.

B. Accessing, Updating, and Deleting Personal Information:

You may access, update, or delete your personal information by logging into your account or contacting Plantworks customer support. We will respond to your request within a reasonable time and, if required by law, provide you with a copy of your personal information.

C. Requesting Information about Data Processing Activities:

You may request information about Plantworks' data processing activities by contacting customer support. We will provide you with the information you request or, if required by law, notify you if we cannot fulfill your request. At Plantworks, we believe in empowering our users to control their personal information. You may opt-out of marketing communications and request access, updates, or deletion of your personal information.

V. Security

A. Measures Taken to Protect Information:

Plantworks implements reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include physical, electronic, and administrative safeguards. We also require third-party service providers to implement similar security measures.

B. Security Breach Notification:

In the event of a security breach involving personal information, Plantworks will promptly notify affected users and take appropriate steps to mitigate the effects of the breach. We will provide information on the nature of the breach, the personal information affected, and the steps we are taking to address the breach.

VI. Children's Privacy

A. Information Collected from Children:

Plantworks' services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will promptly delete the information.

B. Parental Consent:

If you are a parent or guardian and become aware that your child under the age of 13 has provided personal information to Plantworks without your consent, please contact us immediately. We will take steps to delete the information and terminate the child's account.

At Plantworks, we are committed to protecting the privacy of children online. We do not knowingly collect personal information from children under the age of 13 without parental consent.

VII. International Users

A. Cross-Border Data Transfers:

Plantworks is based in the India, but we may transfer your personal information to our affiliates or third-party service providers in other countries for processing and storage. By using our services, you consent to the transfer of your personal information to countries outside of your own.

B. Privacy Shield Framework:

If you are located in the European Union or Switzerland, we will comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from these countries. Plantworks is committed to respecting and protecting your privacy rights and complying with applicable data protection laws.

VIII. Contact Us

At Plantworks, we may transfer your personal information to other countries for processing and storage, but we will comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework if you are located in the European Union or Switzerland. We are committed to protecting your privacy and complying with applicable data protection laws.

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